How do Travel Agents Make Money??

It’s been quite some time since I talked about how the travel industry works with travel agents and how we’re paid. It’s not as straight-forward as you might think! So, here’s the lowdown on how I get paid doing this fun job…. 

The only reason I bring this up is that I talk to people often that book on their own because “they didn’t want to bother me.”  That puts both of us at a disadvantage! Booking on your own means you won’t get my expert advice (I also won’t be able to help if issues arrive on a trip that I didn’t book), and I don’t get paid!  

There are two main things that should make you want to bug me and have your friends and family bug me too!

1 - I LOVE planning trips to the destinations that I consider “my favorites”.  Every time I log in or call about a trip, I head right down memory lane.  I only book vacation spots that I love and am excited to work on.

2 - I actually make money doing this.  I know, it’s crazy that I’m paid to do something I truly love.  I would probably do this for free, but I have bills to pay just as you do!

People always get a little uncomfortable discussing money, but let me give you the basics.  You pay Disney/Universal/Sandals… the same price whether or not you go online, call it in, or have a travel agent do it for you.  The exact same price.

If a travel agent books a Disney World trip for example, Disney pays the travel agency a commission and then the agency pays the agent a portion of that commission.   So even if I did nothing but book the trip, you aren’t paying a dime more than if you did it yourself.  But on top of helping you figure out the best plans for your trip, I’m there for questions, checking for potential discounts released after booking and helping with any issues that arise during travel.

The reason Disney is willing to give a portion of their profits to a travel agent is that they know that the Guest is more likely to enjoy their vacation.  There’s a much better chance of Guests returning to Disney again and again if they are given guidance by someone with a knowledge and passion for their product. 

One little interesting nugget is that most vendors do not pay commission until AFTER the trip has ended. Then of course, there’s a bit of lag time as the agency has to get collect payments and then send out the agent portion. So it’s often a couple of months after the trip before I’m paid.

And if the Guest cancels the trip? Most likely, I’m not getting paid at all. I completely understand when circumstances change, but just keep in mind that any travel agent you use is probably doing a fair amount of work for free when it comes right down to it.

So why would you NOT want to use a travel agent?  Let me answer some of the most common reasons…

*  I want the cheapest rate and can do that myself.  —  Nope!  You just aren’t going to find it cheaper on your own.  And I will monitor and possibly find a cheaper rate as it gets closer to your trip.  I will apply it automatically and let you know!  And if time is money, I’m saving you tons of it by doing the leg work for you.

*  I love Disney too and want to plan it all myself.  — This one is totally understandable as I feel the same way!  But the cool part is, I can book it and then let you take over the planning if you like.  I will still be there for questions, will still monitor for better deals and be available if issues arise.

*  How do I know you won’t up-sell me?  —  Trust me, I am the queen of getting a good deal.  I spend way more time then I should figuring out how to save a penny or a bit of time.  I will never lead you towards spending more just to spend more.  I want you to get the absolute most out of your vacation for the least money and hassle.

So PLEASE consider contacting me when you’re thinking about a trip.  And I would be so appreciative if you would forward my information to your family and friends.  Word of mouth is the absolute best advertising I can get! I’ve got those bills to pay, you know!  :)

PS - if you refer a friend and they book a trip, your next meal is on me!  I'll contact you to find out your favorite restaurant and send you a $10 gift card to the place you choose!  Easy!!

Disney World Resort Spotlight: Port Orleans French Quarter

On my recent trip to Disney World to do the runDisney Dopey Challenge, I stayed at Port Orleans French Quarter resort. This is one of the resorts I had never stayed in until this visit. We’ve stayed at Port Orleans Riverside as a family and all thought it was a once and done, but I imagine I’ll be returning to French Quarter! Read on to see what is so great about this resort…

The theming is amazing as it is in other Disney resorts. It’s a beautiful resort based on a New Orleans theme. Lots of jazz references and Mardi Gras colors!! But what sets this one apart from Port Orleans Riverside is the size.

There are 4 resorts in Disney World that are considered to be in the “Moderate” category - Port Orleans French Quarter, Port Orleans Riverside, Caribbean Beach and Coronado Springs. French Quarter is the smallest resort by far.

Number of rooms per resort:

  • French Quarter - 1008

  • Caribbean Beach - 1536

  • Riverside - 2048

  • Coronado - 2384

There are several benefits of a smaller resort…. Less people at the food court, the gift shop, the pool and the buses. But the biggest benefit for me was a smaller footprint. No matter which room you are in, you have at most a 5 minute walk to the main building and transportation. This was HUGE during Marathon weekend. I know the point of my trip was to run 48.6 miles over the course of 4 days, but something about the walks to/from the bus and my room seemed extra difficult. I literally was within a 30 second walk of the bus stop and I don’t know if I could have taken a step further.

We’ve been at amazing resorts like Animal Kingdom Lodge and had about a half mile walk (not really exaggerating here) from the bus to our room. That is a bit overwhelming when you’re exhausted, pushing a stroller, dragging luggage or heading to/from the pool.

I’ve also never done the Resort Refillable Mug (free drinks over the course of your trip!) since it’s always such a hike to the food court. Even with my tired feet and legs, I feel like I cost Disney some money in Diet Coke over the course of my stay. It was so quick, I sometimes headed back over just to fill up my cup again.

The only downside to French Quarter is that to get to the parks, your only transportation is by bus. I do love the Skyliner from Caribbean Beach. But honestly, the buses come so often and are so close to the rooms that I feel like I didn’t miss the Skyliner that much. (I did have to hop between Epcot and Hollywood Studios a couple of times just to ride the Skyliner as it’s a lot of fun, though)! If you’re a big Disney Springs fan, there is a boat there that is a fun and relaxing ride down the Sassagoula river!

Love the boats to Disney Springs along the Sassagoula!

The other moderates all have multiple internal bus stops and French Quarter just has one. I love that I know if a bus comes, it won’t already be full and my next stop is the park. At the other resorts, you sometimes have to stop at 3 other stops prior to getting to yours and I’m just too impatient for that!

The pool is amazing!! It has a fun slide and even has a great splash pad area for smaller kids. Another benefit of Port Orleans resorts is that you can pool hop between French Quarter and Riverside. Most other resorts require you to be a guest at that resort to use the pool. But if you’re staying at either of these, you are free to use both pools!

The food is great although if you know me, I tend to eat kids’ meals and am not too adventurous so I’m not the best food critic. But all that I had was really good.

The best food there, by far, is at Scat Cat Cafe - beignets!!! These things are huge and made fresh when you order them. I have a feeling they are used to seeing it there, so they didn’t call the DEA on me, but it did look a bit suspicious since I had powdered sugar all over my room!

Mickey Beignets!!! An order of 3 comes with a dipping sauce. SO GOOD!!

The rooms were refurbished in 2018 so have the new style of wood floors and flat-panel TVs mounted on the wall which gives a bit more counter space in the room. They also have the beds that are open underneath so that you can store suitcases there instead of wasting floor space elsewhere.

Overall, I can’t say enough great things about this resort. If you’re thinking about heading to Disney World, give me a call. I’d love to talk about your needs for a resort and see if this is as great a fit for you as it was for me!! And remember, it doesn’t cost you a penny more to book through me than it does to book directly through Disney - and you’ll get my expertise and love of Disney to help guide you!!

Miller Twins 50th Birthday Extravaganza - by guest blogger Lori (Lisa's Twin)

When Mouse first mentioned going to Disney for our 50th birthday, I agreed, mostly assuming this little adventure would never actually happen. Not because I didn’t want to spend a glorious week with my very best friend in the whole wide world, but because I absolutely could not imagine myself spending a week in a place I never, not once, had a desire to go. I’m also not a traveler - I’ve pretty much perfected my routine and don’t care to vary, not even a little bit. I also don’t care for children - at all. (I figured Disney would be thick with them (and I was right), but aside from being goosed by a small child while waiting in line for Peter Pan, it was mostly hilarious watching them throw MAJOR hissy fits when things weren’t working out for them and watching their exasperated parents).

One of the things Mouse sent me before our trip that I really appreciated was a spreadsheet with our itinerary. I am not a “fly by the seat of my pants” kind of person, so this was much appreciated.

Day 1 - Travel Day + Universal Studios

One thing Mouse and I agree on is FIRST FLIGHT OUT. We do not agree on last flight back, and we can visit that later on in this post – turns out I was right about this one. 😊 Anywho, all went off without a hitch traveling to Orlando. All went great getting to Hard Rock Hotel, except as predicted, we couldn’t check into our room yet. This left me in the hotel lobby digging for my magic wand in my packed suitcase and trying to arrange my backpack “just right” all while Mouse was standing there in a huff and tapping her foot (not really, but she may as well have been) because we were *delayed by 3 minutes and it was a catastrophe*. Oh, and it’s at this time that I realize it’s hotter than hades and I am already dehydrated. All was right with the world about 45 minutes later, though, because I was at Platform 9 ¾ and on my way to HOGWARTS!

We spent day 1 and 2 at Universal. Most of our time was spent at Hogwarts, casting spells and trying like mad to forget we were born Muggles. For those of you who don’t know, Mouse has quite a sweet-tooth. I do not. Seriously, if my mom didn’t swear she had both of us on the same day 6 minutes apart, I really might question this whole twin business because we are so very different. But Mouse had to have the Butterbeer, in fact, she had to be monitored in order to not make herself sick. As you can see by my photo above, Butterbeer sounds much more appealing than it tastes.

Day 3 – Epcot, Boo Bash, Magic Kingdom: I LOVED Epcot. SPACE! NATURE! This place was super, super cool. I should back up and note that we checked out of Hard Rock on this morning and moved over to POP Century for the remainder of the trip. This day is where my feet really started to turn against me and I wondered how sympathetic you know who was going to be. Had motherhood changed her? Had she grown kinder in her advanced age? Spoiler alert: NOPE.

While at Epcot, we changed into our Halloween costumes for the Boo Bash at Magic Kingdom. The Boo Bash was just like regular Magic Kingdom, except that you get free candy, free popcorn, free sodas and free ice cream. By the time we left there, we each had 4 or 5 bottles of diet coke in our backpacks, bags of free candy and had eaten two or three ice cream bars each. Mouse, however, also cashed in on the popcorn – stashing several bags of it in her backpack which I assume she took home to her boys (haha, she did not share). By this time, we had walked around 30,000 steps and I was questioning why I had agreed to the Boo Bash when I knew that my bedtime is 9PM and we wouldn’t be leaving Magic Kingdom until much later. When we arrived back to Pop Century after midnight, we got off the bus and started walking toward our room – which was roughly a mile from the entry – when I saw a poor woman in front of me who I could tell was miserable. I mean, her feet HURT. I could tell with every step that she wanted to cry. About that time, Mouse turned around and looked at me and, apparently, I was walking exactly the same as that poor soul.

We locked eyes and started crying we were laughing so hard.

Day 4 – Magic Kingdom: Good times, but I think this park would have been loads more fun if you had small children with you. OR, if you had seen alllllllllllll of the Disney movies, which I hadn’t. I didn’t have a clue what was happening most of the time and I was on serious overload at this point. We did ride Space Mountain 5 or 6 times, and I will say that Disney indeed puts the “Magic” in Magic Kingdom when it comes to special effects, details, little “extras”. Oh, and fireworks. I was mighty impressed with the fireworks at Magic Kingdom – I cannot imagine the amount of cash they spend each night. (Epcot fireworks are AMAZING, too, by the way).

Day 5 – Hollywood Studios: Holy cow, people. Star Wars. That’s it. I am not a Star Wars nerd – no offense to those of you who are. But this place was magnificent. Magnificent! It’s absolutely incredible. You must see it for yourself especially if you’re a Star Wars nerd. And don’t forget Toy Story! So fun!

Day 6 – Animal Kingdom + Travel Day Home: This place was super cool, too. The Safari was awesome, the Everest roller coaster was fun, Avatar was amazing! We stayed here until about noon when it was time to leave for the airport. Ms. Mouse was a sad little mouse, but it turns out we were going to get a whole extra night to spend together!

There was a tropical storm in the area so our flight was delayed out of Orlando. We arrived in Atlanta waayyyy after our flight to OKC had departed. We hopped a flight in Atlanta to Houston, stayed in a very sketchy hotel near the airport and flew home the next morning.

All in all, I had the BEST time. We have been home for 7 weeks and my blisters healed (3 days ago). Was it worth it? YES. I think the only way I enjoyed Disney is by going with someone who knew what to do and where to go, etc. We were very lucky it wasn’t crowded at all while we were there, but I can’t imagine just heading off to Disney with no direction because there’s just not enough time in the day to see everything and do everything because that would have been a cluster and a half.

Do yourself a favor and talk to Mouse before you take a trip. She can make all the reservations, get you discounts if available, tell you which transportation to take from which hotel to which park (because you do not want to get on the bus to go to Epcot when you can just get on the air tram thingy – trust me on this one), etc etc. AND, it doesn’t cost you a dime.

With any luck, she will be sympathetic to you if you get blisters. Heck, she can probably even recommend which kind of shoes to wear.

Genie, Genie+ and Lightning Lane Individual Attraction Purchases Begin October 19!

Disney announced today that the Genie service we’ve been talking about for a while now will be available to use beginning October 19, 2021! You may be wondering what on earth this service does, so here are all the details from Disney…


Available for all of our guests right in the My Disney Experience app, the complimentary Disney Genie service offers new features that let guests create their best Disney day. These features include a personalized itinerary creator that effortlessly and smartly maps out an entire day inspired by the things guests tell us they love – helping them make the most of their park time so they can have more fun.

Similar to a navigation app on a phone, Disney Genie continues to update the guest’s itinerary from morning to night as the day changes, so they can stay spontaneous and go with the flow – whether guests need a nap, encounter an unexpected rain shower or want to take a detour for a Mickey ice cream bar.

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Many of you have asked about how this cool new technology works. Behind the scenes, the app is capable of magically evaluating thousands of possible itineraries in seconds – so guests don’t even have to think about it! Disney Genie puts guests at the center of the experience by prioritizing ways to:

  • Reduce time in lines while keeping in mind guest’s top picks

  • Pace the day with experiences guests will enjoy – and haven’t already done yet

  • Build around existing plans like dining reservations and Park Hopper® preferences

Disney Genie uses our 50+ years of knowledge and expertise in how guests visit our parks to make the experience better for everyone.

With this launch, we’ll also be introducing the Lightning Lane entrance. Available for purchase through our Disney Genie+ add-on at more than 40 attractions – or individually, “a la carte” at some of our most highly demanded attractions – the Lightning Lane entrance can save guests time waiting in line. See below for a first look at the list of current attractions with Lightning Lane entrances.

As a reminder, attractions continue to offer a traditional standby queue or from time to time, a virtual queue may instead be used at select attractions, like right now at Remy’s Ratatouille Adventure.

Confused about Lightning Lane? Here’s more info on that!

Starting October 19, our new Lightning Lane entrances will be introduced at a wide variety of attractions and entertainment experiences, available through 2 options (Disney Genie+ Lightning Lane Selections and Individual Lightning Lane Selections), which can be combined.

Disney Genie+ Lightning Lane Selections

When you take your day to the next level by purchasing Disney Genie+ service, you can select arrival windows for Lightning Lane entrances that are available at more than 40 attractions and entertainment across all 4 theme parks, one at a time throughout the day.

Price
Disney Genie+ service will be available for $15 per Guest per day.

How to Purchase

  • Before Your Visit:
    Available as an add-on to a ticket or vacation package for the duration of visit. Purchase via Disneyworld.com or authorized travel professionals.

  • Same Day of Visit:
    Available for single-day use for existing ticket holders or Annual Passholders. Purchase via Disney Genie service in the My Disney Experience app.

When to Select Attractions
Once you have Disney Genie+ service, you can book the next available arrival window for your first experience via the MyDisneyExperience app beginning at 7:00 AM on the day of your visit.

Once you’ve redeemed your initial selection (or the arrival window has passed), you can make another selection using the app, up to park closing.

Individual Lightning Lane Selections

For some of our most highly demanded attractions we’ll offer Lightning Lane entry as an "á la carte" purchase. This option will be available for all Guests—with or without Disney Genie+ service—and lets you choose a time to arrive at up to 2 attractions each day (booked one at a time).

Price
Pricing and availability will vary by date, attraction and park. Be sure to check the My Disney Experience app on the day of your visit for current prices and attraction availability.

How to Purchase
Purchase via Disney Genie service in the My Disney Experience mobile app on the same day of your visit.

When to Select Attractions
You can purchase individual selections for up to 2 different attractions per day.

  • Guests of a Disney Resort Hotel and Other Select Hotels: These Guests can make their first purchase starting at 7:00 AM on the day of their visit. Available to Disney Resort hotel Guests and Guests of Walt Disney World Swan and Dolphin Hotels and Shades of Green.

  • All Other Guests: These Guests can make their first purchase when the park opens.

No More FastPasses!! Welcome to Disney Genie and Disney Genie+.

Disney announced this week the the FastPass system as we know it has been retired. If you’re like me, this is part exciting and part terrifying!

While I love the idea of not having to stress about getting those 3 FastPasses, I also really enjoyed knowing that I had 3 of my favorite attractions locked in.

So what’s Disney Genie and Disney Genie+ and how will it work?

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I attended a webinar this morning that gave Disney Travel Agents an overview of the new product.

First, the Disney Genie service is a FREE service. What will it do for you?

  • It will give you an personalized itinerary based on preferences that you select

  • You will be able to see forecasted wait times for attractions

  • You will be able to Mobile Order from Quick Service locations

  • You can check restaurant wait lists and check-in for your Advanced Dining Reservations

  • You can enter the Virtual Queue on attractions using those (no list of those yet)

The next option is the Genie+ option which is a PAID service. The cost is $15 per person per day at Disney World and $20 per person per day at Disneyland. What are the features?

  • You can choose the next available time to enter an attraction using the Lightning Lane. This is done one at a time throughout the day. (If you are familiar with MaxPass at Disneyland, this is very similar).

  • You get fun PhotoPass Lenses (like snapchat filters) at Disney World and PhotoPass downloads at Disneyland. (To download your Disney World PhotoPass photos, you will still need to purchase Memory Maker!).

  • You will also have access to Audio Experiences as you approach different areas of the park. I love the idea of this to learn more nerdy Disney trivia, but if you’re like me, your phone is usually on silent mode so I won’t even notice it. However, I don’t love the idea of hearing everyone’s non-silent phones near me spouting random information all of the time so we’ll see how this works!

Whether you are using Disney Genie or Disney Genie+, you’ll have the option to purchase up to 2 attractions per person per day using the Lightning Lane. No attractions were listed, but I got the impression these were attractions like Rise of the Resistance that currently use Virtual Queues. I also wonder if these attractions will be available at all if you don’t purchase them?

So how do you purchase these and how do you make selections?

Genie+ can be purchased ahead of time for those with tickets in a package or those with date-based tickets. Or you have the option to purchase a day at a time each day starting at midnight. At 7am, guests staying on-site at a Disney resort will be able to purchase the 2 Individual Attraction Lightning Lane options if desired. Off-site guests will be able to do this at the posted park opening time.

As of this posting, no date has been given on when we can add the Genie+ option to currently booked packages but I will let you know!

If you have pre-purchased Genie+, you can make your first Lightning Lane selection (not the 2 individual paid selections) starting at 7am on the day of your visit. I really wish they would give the 2 Individual Attraction purchases a separate name as this is going to confuse a lot of people!

A few important things that I still have questions about that were not answered today:

  • No date has been announced as to when this will start. “Fall” is the only timeline given. I will of course keep in the loop and be communicating with my guests that are traveling this fall and beyond, and let you know if this will be available for your trip.

  • The Individual Attractions available for the “pay-per-lightning-lane-use” have not been announced. No price has been given for that option either. I also wonder if there are any attractions that will be unavailable to those not willing to pay to ride?

  • Not all attractions will have Lightning Lane entrances - we weren’t given a list of the ones that will remain Standby queue only.

  • They did mention there is a limit to the number of Individual Attraction purchases, but no mention of if there’s a limit on how many guests can purchase Genie+ in a given day?

Whew - it’s a lot!! I know you have questions so please ask and I’ll try my best to answer. I have a feeling once I can go and use the system, it will make a lot more sense. Guess I’ll just have to head down again once they bring it online!! Who’s with me???

Give me a call and let’s get your trip booked and give you a WHOLE LOT OF HAPPINESS to look forward to!!

What's the deal with the PeopleMover?

The Tomorrowland Transit Authority PeopleMover - aka TTA, aka PeopleMover is one of the most underrated attractions at Disney World. Officially, it’s a 10-minute tour of Tomorrowland aboard a mass transit system of the future.

Unofficially, it’s a wonderful spot to rest your feet, relax and take in the awesomeness of Tomorrowland.

The TTA is an elevated tram that hits top speeds of 7 mph so it’s not a thrill ride at all. It’s an omni-mover that you board from a rotating platform. Once you board and your tram moves out of the loading area, it speeds up to 7, which does sound slow but feels surprisingly quick when it takes off!

Get your camera ready as you’ll enjoy amazing up-close views of the park from a unique vantage point.

Having been closed since before the park shut down last spring, it has finally reopened!! I can’t wait to ride it again - I have some great memories from my TTA travels. Check out all of the photos below and please contact me when you’re ready to take a ride on the Tomorrowland Transit Authority PeopleMover!!!



Should You Still Purchase Memory Maker while Disney World Requires Masks?

When I took the boys to Disney World in August, 2020, we spent the entire trip in our masks. You had to wear them at all times unless in your resort room or actively eating/drinking while stationary (and as of now, it’s still this way).

So when I was thinking about whether or not to buy Memory Maker, I wasn’t sure it would be worth the cost. For those that don’t know, Memory Maker is Disney’s photo package. You pay one price and you get all of the in-ride photos and all of the photos taken by the Photopass photographers. It’s normally a no-brainer as I look at our past trip photos OFTEN and love them.

But I found myself thinking I wouldn’t want to see a bunch of pictures with us masked up. Besides it being a reminder of a difficult time, what would be the point of not seeing our goofy grins? However, my trips to Disney World are one part fun and one part work (yes, I’m aware I have an awesome job!). I use the photos in marketing and research if my memory fails and I decided to go ahead and pay for it.

I’m so glad I made that choice!

Although the masks aren’t always the cutest (Andrew insisted on his boring paper one), I really do think I can see our smiles. And when the boys were sick of me making them stop for pictures and were frowning, you can’t really tell! :)

The in-ride photos are still great - Andrew LOVES the one of Luke looking terrified on Splash Mountain and he pulls it up on his phone once a week to torture Luke. The “magic” shots and videos are so fun, too!

One other reason to get Memory Maker is that you can have pics with you in them. Due to social distancing and not wanting to pass objects back and forth, the photographers will no longer take a picture for you with your camera.

To me the pics are priceless. Take a look at a few (or maybe a lot) from our trip below and maybe that will help you decide! And as always, if you are thinking of heading to Disney, PLEASE give me a shout. My planning services are FREE when you book through me and it never costs a penny more than if you were to do it yourself.